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Where do I file a complaint against my condominium?

Published 09/19/2012 02:03 PM   |    Updated 12/28/2018 08:23 AM

Where do I file a complaint against my condominium or cooperative association, or the developer?

You may file a written complaint with the Division of Florida Condominiums, Timeshares, and Mobile Homes.  To request a Condominium/Cooperative Complaint Form (PDF), you may call 1.800.226.9101 (from within Florida only) or 850.488.1122, or download a printable copy from this page.  Please complete the form, listing all of your allegations, and include any documentation or backup information that you may have.  

1.     Mail your complaint to:

     Department of Business and Professional Regulation
     Division of Florida Condominiums, Timeshares, and Mobile Homes
     2601 Blair Stone Road
     Tallahassee, Florida 32399-1030

2.   Or, fax your complaint to 850.488.7149.

Within 30 days after receipt of your complaint, the Division will contact you to discuss its review of your complaint.  You will be informed whether the Division has the statutory authority to investigate your allegations and whether additional information is needed.

In condominium associations where developer turnover has occurred, our division's jurisdiction is limited to the investigation of complaints related to financial issues, elections, and unit owner access to association records.  All other complaints against a condominium association may be addressed by the arbitration or mediation process, or the courts.  You may access our Arbitration web page at http://www.myfloridalicense.com/DBPR/condos-timeshares-mobile-homes/arbitration/.

References:

 

Condominium: Section 718.501(1), Florida Statutes